{"id":16910,"date":"2018-07-13T13:24:31","date_gmt":"2018-07-13T18:24:31","guid":{"rendered":"http:\/\/www.helplinecenter.org\/?page_id=16910"},"modified":"2021-01-11T14:15:10","modified_gmt":"2021-01-11T20:15:10","slug":"professionals","status":"publish","type":"page","link":"https:\/\/hlc.thinkcaliber.com\/es\/2-1-1-community-resources\/professionals\/","title":{"rendered":"Professionals"},"content":{"rendered":"<p>Each and every day, professionals use the Helpline Center&#8217;s website to assist their clients\/patients\/customers.&nbsp; The information below will help guide you in using our website and other tools available.&nbsp;<\/p><p class=\"expandable-header\">How-to Videos About Using the 211 Resource Database<\/p><ul><li><span style=\"font-size: 12pt;\"><a href=\"https:\/\/vimeo.com\/279855411\" target=\"_blank\" rel=\"noopener noreferrer\">Using the Guided Search<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"https:\/\/vimeo.com\/279856636\" target=\"_blank\" rel=\"noopener noreferrer\">Using the Keyword Search<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"https:\/\/vimeo.com\/279879959\" target=\"_blank\" rel=\"noopener noreferrer\">Translating a Resource<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"https:\/\/vimeo.com\/user13367820\/review\/387781870\/6db6836e49\" target=\"_blank\" rel=\"noopener noreferrer\">Creating a HelpList<\/a><\/span><\/li><\/ul><p class=\"expandable-header\">Marketing Ideas<\/p><ul><li><span style=\"font-size: 12pt;\">The Helpline Center does a variety of things to promote the 211 number, but we would love your help spreading the word.&nbsp; Here are some ideas you could use to raise awareness of 211 in your community: <\/span><ul><li><span style=\"font-size: 12pt;\">The best way\u2026 word of mouth! Within funded areas, encourage others to dial 211, or text their zip code to 898211&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">Hang a poster at your local organizations (download our <a href=\"\/wp-content\/uploads\/211-Online-Database-Visual-8.5x11.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">211 Resource Database poster). <\/a>We recommend hanging these in community spaces, such as libraries, at non profit or government buildings.&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">Like us on Facebook and Instagram, and share our posts!&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">Celebrate 211 Day (February 11th each year)! Use your creativity and let us know your plans!&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">Download one of our 1\/3 page fliers that can be used\/inserted into any kind of mailing from your organization (such as utility bills, newsletters, property tax statements, etc).&nbsp; <a href=\"\/es\/help473-211-rack-card-horizontal-color_f\/\" target=\"_blank\" rel=\"noopener noreferrer\">Color insert<\/a>. <a href=\"\/wp-content\/uploads\/help473-211-Rack-Card-Horizontal-BW_f.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Black and white insert<\/a>.&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">If you have a place to distribute printed marketing materials, or to share an announcement (PSA, Church bulletin, etc)&nbsp;<\/span><ul><li><span style=\"font-size: 12pt;\">email our Marketing Director (<a href=\"mailto:marketing@helplinecenter.org\" target=\"_blank\" rel=\"noopener noreferrer\">marketing@helplinecenter.org<\/a>) or fill out our form called <a href=\"https:\/\/form.jotform.com\/202174088404148\" target=\"_blank\" rel=\"noopener noreferrer\">Request for Marketing Materials.<\/a><\/span><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\">Add the Helpline Center logo to your website&#8230; email our Marketing Director (marketing@helplinecenter.org).<\/span><\/li><li><span style=\"font-size: 12pt;\">If you work in a place where members of the general public search the internet, add a shortcut to our 211 Resource Database on your desktop. Work with your IT department to make a shortcut to www.helplinecenter.org\/211database, and then save the 211 icon over the top (<a href=\"\/es\/unitedway211logonotag_blue\/\" target=\"_blank\" rel=\"noopener noreferrer\">click here for icon file<\/a>).&nbsp;<\/span><\/li><\/ul><\/li><\/ul><p class=\"expandable-header\">Adding a Program\/Office to the 211 Resource Database<\/p><ul><li><span style=\"font-size: 12pt;\">To add a new program to the database:<\/span><ul><li><span style=\"font-size: 12pt;\">*Thanks to South Dakota Senate Bill 2, 211 services will be available statewide, starting July 1, 2020. Therefore, we encourage all non profit, and government entities to make sure their information is in the 211 Resource Database. Please visit <a href=\"\/es\/211intake\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.helplinecenter.org\/211intake<\/a> to learn more.<\/span><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\">What programs are eligible to be in the database?<\/span><ul><li><span style=\"font-size: 12pt;\">Review our inclusion\/exclusion guidelines on the following:&nbsp;<\/span><ul><li><span style=\"font-size: 12pt;\"><a href=\"\/wp-content\/uploads\/HLCRD-Inclusion-Exclusion-Policy.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">211 Database<\/a><\/span><\/li><\/ul><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\">Not sure about getting listed? Check out this link with answers to the question,&nbsp;<a href=\"\/wp-content\/uploads\/HLCRD-Why-should-my-organization-be-listed-in-211.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Why should my organization get listed in 211?<\/a><\/span><\/li><\/ul><p class=\"expandable-header\">Updating in the 211 Resource Database&nbsp;<\/p><ul><li><span style=\"font-size: 12pt;\">100% of programs in the database are required to update \/ verify their information annually.&nbsp;<\/span><\/li><li><span style=\"font-size: 12pt;\">Learn more about the update\/resource verification requirement and process:&nbsp;<a href=\"https:\/\/vimeo.com\/280406973\">Update Video<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\">If you want to make an update outside of the annual time frame, please go to <a href=\"\/es\/update\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.helplinecenter.org\/update<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\">Any questions? Email database@helplinecenter.org<\/span><\/li><\/ul><p class=\"expandable-header\">211 University<\/p><ul><li><span style=\"font-size: 12pt;\">211 University is an hour long &#8216;how to&#8217; on incorporating the Helpline Center resources into your daily work.<\/span><ul><li><span style=\"font-size: 12pt;\"><a href=\"https:\/\/form.jotform.com\/202174088404148\" target=\"_blank\" rel=\"noopener noreferrer\">Request a 211 University<\/a> for your community and\/or organization!<\/span><\/li><li><span style=\"font-size: 12pt;\">Check our <a href=\"\/es\/calendar\/\">Calendar<\/a> for upcoming 211 Universities. <\/span><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\">Quotes from past participants:<\/span><ul><li><span style=\"font-size: 12pt;\">&#8220;Thank you for a concise presentation of all of the helpful resources contained within 211. This will be of considerable use when I work with my Medicaid, Medicare, and other populations that have difficulty accessing services.&#8221;<\/span><\/li><li><span style=\"font-size: 12pt;\">&#8220;I was not familiar with 211 prior to the training as I am a new professional. Great information and overview of the tools\/information. The presenters were clear and knowledgeable!&#8221;<\/span><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/2-1-1-community-resources\/211-university-covid-19-special\/\">View the 211 University COVID-19 Recording (approximately 48 minutes)<\/a><\/span><\/li><\/ul><p class=\"expandable-header\">Printable Resources<\/p><ul><li><span style=\"font-size: 12pt;\">Printable resources for individuals: <\/span><ul><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/helplist\/\" target=\"_blank\" rel=\"noopener noreferrer\">HelpList<\/a> &#8211; build a customized list of local resources based on your needs<\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/2-1-1-community-resources\/helpsheets\/\" target=\"_blank\" rel=\"noopener noreferrer\">HelpSheets&nbsp;<\/a> &#8211; short, informational documents on a variety of topics<\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/2-1-1-community-resources\/resource-guides\/resourceguides\/\" target=\"_blank\" rel=\"noopener noreferrer\">Resource Guides<\/a> &#8211; watch this video about&nbsp;<a href=\"https:\/\/vimeo.com\/279878589\" target=\"_blank\" rel=\"noopener noreferrer\">finding the right Guide for you!<\/a><\/span><\/li><\/ul><\/li><\/ul><p class=\"expandable-header\">Partnerships and Trainings<\/p><ul><li><span style=\"font-size: 12pt;\">Partnerships<\/span><ul><li><span style=\"font-size: 12pt;\">Helpline Center has a variety of <a href=\"\/es\/2-1-1-community-resources\/partnerships\/\" target=\"_blank\" rel=\"noopener noreferrer\">partnership opportunities<\/a> including resource sharing, community registrations and more.&nbsp;<\/span><br><ul><li><span style=\"font-size: 12pt;\">Want to learn more? Email <a href=\"mailto:betsy@helplinecenter.org\" target=\"_blank\" rel=\"noopener noreferrer\">betsy@helplinecenter.org<\/a><\/span><\/li><\/ul><\/li><\/ul><\/li><li><span style=\"font-size: 12pt;\">Trainings<\/span><ul><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/suicide-and-crisis-support\/training-programs-offered-by-helpline-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mental Health and Suicide Prevention Trainings<\/a><\/span><\/li><li><span style=\"font-size: 12pt;\"><a href=\"\/es\/communityevents\/\" target=\"_blank\" rel=\"noopener noreferrer\">Professional Training Opportunities Calendar<\/a> (various topics)<\/span><\/li><\/ul><\/li><\/ul><p class=\"expandable-header\">Community Data<\/p><p><span style=\"font-size: 12pt;\">Helpline Center collects data on an aggregate level to share with the community and inform decision makers. Community stakeholders utilize the data to make informed decisions across the community. Click here to <\/span><span style=\"font-size: 12pt;\"><a href=\"\/es\/2-1-1-community-resources\/community-trends\/\" target=\"_blank\" rel=\"noopener noreferrer\">view local community trends documents.<\/a><\/span><\/p><p class=\"expandable-header\">Calendars<\/p><ul><li>Resource Calendars provide a central place to go for date specific info including:&nbsp;<ul><li>statewide <em><strong>professional training opportunities<\/strong><\/em><\/li><li>and basic needs resources&nbsp; &nbsp;<\/li><li>Visit <a href=\"\/es\/2-1-1-community-resources\/community-events\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.helplinecenter.org\/communityevents<\/a><\/li><\/ul><\/li><li>Helpline Center Events<ul><li><a href=\"\/es\/calendar\/\" target=\"_blank\" rel=\"noopener noreferrer\">\/calendar\/<\/a><\/li><\/ul><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Each and every day, professionals use the Helpline Center&#8217;s website to assist their clients\/patients\/customers.&nbsp; The information below will help guide you in using our website and other tools available.&nbsp;How-to Videos About Using the 211 Resource DatabaseUsing the Guided SearchUsing the Keyword SearchTranslating a ResourceCreating a HelpListMarketing IdeasThe Helpline Center does a variety of things to &nbsp;[ <a title=\"click to read more\" href=\"https:\/\/hlc.thinkcaliber.com\/es\/2-1-1-community-resources\/professionals\/\">more<\/a> ]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":10052,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-16910","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/pages\/16910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/comments?post=16910"}],"version-history":[{"count":12,"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/pages\/16910\/revisions"}],"predecessor-version":[{"id":637565,"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/pages\/16910\/revisions\/637565"}],"up":[{"embeddable":true,"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/pages\/10052"}],"wp:attachment":[{"href":"https:\/\/hlc.thinkcaliber.com\/es\/wp-json\/wp\/v2\/media?parent=16910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}